{"id":28827,"date":"2025-10-14T12:23:14","date_gmt":"2025-10-14T09:23:14","guid":{"rendered":"https:\/\/scentandsoul.gr\/?page_id=28827"},"modified":"2025-10-14T12:29:49","modified_gmt":"2025-10-14T09:29:49","slug":"terms-of-use-gdpr","status":"publish","type":"page","link":"https:\/\/scentandsoul.gr\/en\/terms-of-use-gdpr\/","title":{"rendered":"Terms of Use & GDPR"},"content":{"rendered":"\t\t
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Company Information \u2013 Online Store<\/h3>\n
\n\nThe scentandsoul.gr<\/a> is the online store for selling products via the internet of the company \u00ab\u00bb (hereinafter “THE COMPANY”).\n\nCompany Name: ELENI PETROS SAVVIDOU\nVAT Number: 156791633\nActivity: Retail trade of perfumes and cosmetics\nHeadquarters: Thessaloniki\nTax Office: D Thessaloniki\nAddress: Grigoriou Lambraki 111, 54351, Thessaloniki\n\n<\/div>\n

1. Intellectual Property<\/h3>\nAll content of this website, including images, photos, texts, and products, is the intellectual property of THE COMPANY and is protected under Greek law, European law, and international conventions. All intellectual property rights of this website belong to THE COMPANY. Any copying, modification, distribution, resale, creation of derivative works, or misleading the public regarding the actual provider of the website content is prohibited. Any reproduction, uploading, announcement, redistribution, dissemination, or any other use of the content for commercial or other purposes is prohibited unless THE COMPANY provides written consent.\n

2. Limitation of Liability<\/h3>\nTHE COMPANY is not responsible for defects or poor quality of products supplied to customers. All products are received from suppliers in their original packaging. However, if a defective product is proven in the delivered quantities, you have the right to return it, with replacement or refund at our shipping cost. THE COMPANY is not responsible for organized attacks by hackers aiming to steal personal data; however, credit card users are protected as our e-shop does not store credit card details. THE COMPANY is not liable for any damages arising from non-fulfillment of orders. The store reserves the right regarding delivery times in cases of force majeure or when goods are unavailable from the supplier, ensuring that customers are informed. THE COMPANY cannot guarantee product availability but ensures timely communication regarding unavailability. THE COMPANY is not responsible for any claims of any nature for any damages, direct or indirect, by visitors or third parties related to the operation or use of this website or inability to provide products or information.\n

3. Product Prices<\/h3>\nPrices listed next to each product include VAT (24%). These prices apply to quantities available in our warehouse. THE COMPANY reserves the right to adjust prices. For certain areas in Greece with reduced VAT rates, product prices may be lower according to the region’s reduced VAT.\n

4. Modification of Terms<\/h3>\nTHE COMPANY reserves the right to modify or update the terms and conditions of transactions.\n

5. Applicable Law \u2013 Jurisdiction<\/h3>\nTransactions conducted through THE COMPANY are governed by Greek consumer protection laws and EU e-commerce regulations. Any disputes arising in relation to transactions on this website fall under the jurisdiction of local courts.\n

6. Payment Methods<\/h3>\na) Bank Transfer:<\/strong>\nBy selecting this method, you can make a bank transfer (details provided automatically at checkout). Customers bear any bank fees. Note: orders are shipped only after payment is received, a process taking 2-5 business days depending on the bank.\n\nb) Card Payment:<\/strong>\nPayment is charged immediately to the customer\u2019s credit card. Customers fill out a secure form provided by our partner bank, entering card number, expiration date, and other details. No card data is stored by THE COMPANY. All credit, debit, and prepaid cards of types Visa, Mastercard, Maestro, Diners, and Discover are accepted.\n\nc) Cash on Delivery:<\/strong>\nPayment is made in cash upon delivery.\n\nd) In-Store Pickup:<\/strong>\nPayment is made in cash upon pickup at our store, Gr. Lambraki 111, Thessaloniki, 54351.\n

7. Returns \u2013 Withdrawal Policy<\/h3>\nIf you wish to return products purchased online, they must be returned within 14 calendar days from delivery at the customer’s expense. Products must be intact, in their original packaging, unopened, and unassembled. Returns not meeting these conditions will be sent back to the customer at their cost. Returns must include the original purchase receipt. Refunds are processed within 14 business days from the notification of withdrawal.\n

8. SSL Protocol<\/h3>\nTHE COMPANY uses SSL protocol to ensure secure browsing on the website.\n

9. Transaction Security<\/h3>\nTHE COMPANY is committed to ensuring the security and integrity of user data. Protective measures prevent unauthorized access, disclosure, loss, misuse, alteration, or destruction of data, and ensure accuracy and proper use.\n

10. Consumer Right to Complaint<\/h3>\nAccording to Directive 2013\/11\/EU, incorporated into Greek law by KYA 70330\/2015, consumers can resolve disputes electronically via the Alternative Dispute Resolution (ADR) procedure across the EU. If the customer is a consumer and has a problem with a purchase from our website, they can initiate ADR through the EU platform at https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.chooseLanguage.\n

11. Personal Data<\/h3>\nIn compliance with EU and Greek data protection laws (Directive 2000\/31\/EC, PD 131\/2003, Law 2251\/1994, Law 2472\/1997, PD 207\/1998, 79\/2000, Law 2819\/2000, Directives 95\/46\/EC and 97\/66\/EC), THE COMPANY does not misuse, disclose, sell, or rent personal data. Data is deleted upon request. Data collected (Name, Email, Phone) is stored for order fulfillment and notifications about offers or new products.\n

12. Cookies<\/h3>\nTHE COMPANY may use cookies to facilitate and improve website functionality. Cookies are small files stored on the user’s computer, helping websites operate smoothly, recognize frequent users, and collect data to improve content. Cookies do not harm computers or stored files. They are essential for the website to function correctly and disappear automatically when exiting the site.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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